Elrstyle

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.

Returns will not be accepted if the original swing tag has been cut off.

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition.

To Exchange, please submit the exchange using our returns center. Once we have received your initial order back in line with our returns policy we will send out the exchanged item FREE of charge!

*Any items returned that are soiled with deodorant and or makeup marks will not be accepted and may be sent back to you.

*Please note it can take up to 21 working days for us to process your return from the date we receive the items.

TO RETURN PLEASE USE RETURNS PORTAL:

http://elrstyle.returnscenter.com

Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.

LARGE RESTOCK & LAUNCH DAYS

Orders can take up to 7 working days to be shipped due to demand, as a small start up we will be packaging and delivering these orders by hand which can take time. As we grow and learn, we aim to better our process, but for now we really appreciate your patience and support.
Orders placed after 2pm on Friday, will be shipped on the following Monday however delivery times may also take longer around UK bank holidays and public holidays.

All of our international orders are shipped from our UK Warehouse using DHL who are renowned for their fast and reliable service. 

There may be instances where a small customs fee is applied to orders placed from outside the UK. Unfortunately, this is beyond our control and we are unable to predict if or how much you will be charged.

The amount depends on the destination country and its respective government regulations. Please check your country's tax specifications prior to placing your order, as ELR cannot be held responsible for any tax payments.We apologise for any inconvenience this may cause and it's important to note that this fee is not received by us. 

We recommend using our customer reviews with images to judge which size to buy. We are currently working on an improved size guide system which will be available soon.

View customer photo reviews