Returns & Shipping

RETURN POLICY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.
Returns will not be accepted if the original swing tag has been cut off.
We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition.


TO RETURN PLEASE USE RETURNS PORTAL:

http://elrstyle.returnscenter.com

RECEIVED A FAULTY ITEM?

Sorry for this inconvenience, these things do occasionally happen to all brands. Please contact customer support info@elrstyle.com and provide photo evidence of the fault and we will work quickly to get this resolved for you.

EXCHANGES

We are now able to offer exchanges. Please submit the exchange using our returns center. Once we have received your initial order back in line with our returns policy we will send out the exchanged item FREE of charge!


RETURNS INFORMATION
We currently do not offer free returns.
You will be responsible for the cost of your return.

By agreeing to our terms of purchase you will not be refunded the initial shipping costs on returning items. 

*Any items returned that are soiled with deodorant and or makeup marks will not be accepted and may be sent back to you.

*Please note it can take up to 21 working days for us to process your return from the date we receive the items.

Full returns policy: elrstyle.returnscenter.com/return-policy

SHIPPING
Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.

LARGE RESTOCK & LAUNCH DAYS
Orders can take up to 7 working days to be shipped due to demand, as a small start up we will be packaging and delivering these orders by hand which can take time. As we grow and learn we aim to better our process, but for now we really appreciate your patience and support.

Orders placed after 2pm on Friday, will be shipped on the following Monday. Delivery times may also take longer around UK bank holidays and public holidays.

International Shipping
All of our international orders are shipped from our UK Warehouse using DHL who are renowned for their fast and reliable service. 
There may be instances where a small customs fee is applied to orders placed from outside the UK. Unfortunately, this is beyond our control and we are unable to predict if or how much you will be charged. The amount depends on the destination country and its respective government regulations. Please check your country's tax specifications prior to placing your order, as ELR cannot be held responsible for any tax payments.
 
We apologise for any inconvenience this may cause and it's important to note that this fee is not received by us. 


QUESTION?
If you have any questions, please feel free to contact us at
info@elrstyle.com 

SALE ITEMS
* Items listed as FINAL SALE are not be eligible for returns, refunds, or exchanges.

*Your shipping time will begin once your package has been dispatched from our unit. We know that waiting for your ELR style items to be delivered can sometimes feel like a lifetime, but please allow up to 10 additional business days for your order to arrive at this very busy time. We strive to give the best customer experience.

KLARNA
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions. ELR STYLE acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 3 installments]