Frequently Asked Questions
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We offer Evri Standard Shipping and Express Delivery, as well as DHL Next Day Delivery.
Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.
Orders placed after 2pm on Friday, will be shipped on the following Monday. Delivery times may also take longer around UK bank holidays and public holidays.
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Thank you for your order! If you haven’t received your order confirmation, please check your junk or spam folder, as our emails can sometimes end up there. If it’s not there, just reach out to us, and we’ll be happy to resend it.
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Yes we do. You can return up to 36 days after purchase
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To be eligible for a return, items must be unused, unaltered, and in the original condition with tags attached.
Returns are not accepted after 36 days or if items are not in their original state.
Return shipping costs are the customer's responsibility, and initial shipping fees are non-refundable.
A completed return slip must be included in all packages with returns. Please fill out the form with your name, order number, and reason for return and make sure that the slip is included in the package along with your items.
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Once your order is shipped, you’ll receive a tracking number via email. You can use this number on our website’s tracking page to monitor your order’s progress.
Sometimes tracking information will only update once in the delivery network.
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If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed, changes or cancellations may not be possible.
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All of our international orders are shipped from our UK Warehouse using the best and most reliable couriers for your specific territory.
Delivery can take up to 10-14 working days, but delivieries can often arrive sooner.
Please Note:
Import duties and taxes may apply upon receipt of international orders.It will be your responsibility to pay these charges if and when asked to by your local authorities.
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To be eligible for a return, items must be unused, unaltered, and in the original condition with tags attached.
Returns are not accepted after 36 days or if items are not in their original state.
Return shipping costs are the customer's responsibility, and initial shipping fees are non-refundable.
A completed return slip must be included in all packages with returns. Please fill out the form with your name, order number, and reason for return and make sure that the slip is included in the package along with your items.
