When ordering pre-ordered items, orders are dispatched slightly later than usual as they can only be sent out once our shipment of orders has arrived in full to the warehouse. 

We cannot wait for you to receive and love your items so we always try to keep you updated on your orders, and provide information on when they will be dispatched - we appreciate your patience and continued support! 

As a small team, order processing is done entirely in-house by hand. We kindly ask that you bare this in mind with order discrepancies, and we will work hard to make your shopping experience with us as easy and seamless as possible. 

When ordering items on pre-order, dispatch information will always be provided. If you are making an order containing both pre-order and standard shipping items, the full delivery will be made on the pre-order dispatch date given.

If you need your standard shipping items before then, we recommend ordering them separately from the pre-order items. (Join Inner circle for just £15.99 for unlimited free delivery all year round, or enjoy free shipping on all orders over £50).


You are still able to return your pre-ordered items, as long as they are unused and in the same condition that you received it (Refer to our returns policy for details:

Pre-order returns must be made within 14 days FROM YOUR ORDER ARRIVING, however you will not be able to do this through our regular returns portal. Instead please drop Charlotte an email at, or message our live chat Monday- Wednesday 9-5pm. We will always aim to get back to you within 24 hours.